Refund policy

Return & Refund Policy — Sthira

We want you to love every sip. If you're not satisfied, here's how we make it right:

Returns

• Returns accepted within 7 days of delivery
• Product must be unopened and in original packaging
• To initiate a return, WhatsApp us with your order number and reason

Refunds

• Approved refunds are processed within 5–7 business days
• Refund will be credited to your original payment method

Non-Returnable Items

• Opened or used products cannot be returned for hygiene reasons
• Sale items are non-refundable

Damaged Products If you receive a damaged product, we will send a replacement at no extra cost — no questions asked. Just send us a photo on WhatsApp within 48 hours.